We aim to deliver the highest standard of service and technical excellence on every installation. If you are unhappy with any aspect of our work or the service you have received, we want to hear from you so we can put it right.
1. Complaints about installation, products, or workmanship
If your complaint relates to the physical installation, our products, or the service provided directly by South Rings Energy Ltd, please contact our team:
- Email: [email protected]
- Phone: 01772 287053
- Post: South Rings Energy Ltd, 27 Dollywagon Way, Preston PR5 6EW
How we handle your complaint:
- Acknowledgement: We will acknowledge receipt of your complaint in writing within 3 working days.
- Investigation: We will thoroughly investigate the issue. If site visits or technical assessments are required, we will arrange these promptly.
- Final Response: We aim to resolve all issues as quickly as possible. We will issue a final written response within 8 weeks detailing our findings and the steps we are taking to resolve the matter.
Alternative Dispute Resolution
We are registered with the Renewable Energy Consumer Code (RECC). If we cannot resolve your complaint to your satisfaction, or if eight weeks have passed since you first raised the issue with us, you can refer the matter to RECC. They provide an independent Alternative Dispute Resolution (ADR) service.
- Website: www.recc.org.uk
- Email: [email protected]
- Post: Renewable Energy Consumer Code, York House, 23 Kingsway, London, WC2B 6UJ
2. Complaints about your finance agreement
If your complaint relates specifically to the finance agreement used to fund your installation, this must be directed to our finance partner, Hometree Finance.
- Email: [email protected]
- Phone: 0800 987 1789
- Post: Hometree Finance, The Record Hall, 6-16A Baldwin’s Gardens, London, EC1N 7RJ
The Financial Ombudsman Service
If you are dissatisfied with how Hometree Finance handles your finance complaint, or if eight weeks have passed since you first raised the issue with them, you have the right to refer your case to the Financial Ombudsman Service.
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR